Job Description

Business AnalystActalent is currently seeking a qualified Business Analyst for a position in Vancouver, WA. This Business Analyst position is located in Bonneville Power Administration's (BPA's) Operational Technology (OT) Application Services (JD) organization and will provide Business Analysis support for projects under the OT Application Services Program. The position will guide business stakeholders and facilitate gathering and analyzing information using standard tools and approaches to help clarify business operations, functions, perform gap analysis, document/map the current and future states, identify solution alternatives, evaluate the alternatives, and define processes. In addition, this position concentrates on collecting and analyzing data, analyzing workflow, and developing process analysis and decision support information and documents. This position will also assist the Application Services Manager and Supervisors in overall OT organizational analysis, strategy, and development.Responsibilities include:Facilitate large teams in problem solving and improvement opportunities using industry methodologies (i.e. Agile, Scrum, Kanban, GE Workout or like tools/models).Perform organizational maturity analysis, assess gaps, and draft maturity roadmaps based on BPA management goals and objectives (examples; ITIL, P3M3, CMMI).Provide analysis and support in the development / draft and recommendation of tools for organizational alignment, strategic content, alignment of capabilities and work, and a roadmap for success.Research background and interview end-users, stakeholders and other interested internal parties (customers) to gather and understand customer / end-user requirements, which may include software solutions and/or business process, procedure or workflow development; present solution recommendations for BPA management, executive, stakeholder consideration and approval.Collaborate with Subject Matter Experts (SMEs), other analysts, specialists and teams to perform root cause analysis and lessons learned, as part of identifying opportunities to apply business or process improvement strategies.Support the structure for, facilitate the planning of, and provide assistance with development / draft, recommendation and implementation of BPA management approved initiatives, studies, analyses, and projects supporting business and process analysis and continuous improvement efforts.Evaluate and assess business process change impacts and recommend appropriate change mitigation activities.Plan, facilitate and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.Perform all analytical tasks related to a project, including requirements definition, validation, management and supporting documentation (i.e. process flows, user stories, use cases) and related testing; assist BPA management with implementation activities that contribute to system, process, and/or business improvements.Provide background information, technical input, options and recommendations that facilitate decision-making and that will enable key requirements of improvement projects, project milestones and/or implemented solutions to be met. As requested, perform appropriate testing of recommended and/or management-approved solutions, which may include creating / drafting and recommending new analytical tools or components, new or revised workflows, processes, standards, business-case criteria, and/or mitigation measures.Facilitate the definition and documentation of business and functional requirements. Conduct user/stakeholder interviews and facilitate joint requirements sessions.Create requirements documentation, review with user representatives, recommend priorities and obtain user signoff. Monitor the requirements documentation created and map it to specific delivery releases and schedules.Create use cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.Work with staff and user representatives to verify that all user requirements are accommodated. Participate in user/stakeholder review of program/project artifacts and obtain signoff.Trace acceptance criteria to business and functional requirements and support the development of test plans.Provide input to program/project managers on schedules and program/project plans with particular emphasis on analysis-related activities.Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify business solutions.Develop and maintain effective client and stakeholder relationships. Work with clients and stakeholders to understand and facilitate requirement changes including changes in scope.Translate business requirements into definitions and solutions. Identify problems, research alternatives, prepare presentations, recommend and assist BPA management with implementing solutions.Collaborate with subject matter experts to establish the technical vision and analyze potential tradeoffs between usability and performance needs; work with appropriate BPA manager / personnel to reconcile and determine acceptable "tradeoffs".Draft and recommend key project deliverable documents including: requirements, process diagrams, workflow maps, project plans, and change management plans.Develop /draft approximate documentation to validate repeatability of processes, to facilitate training of new analytical tools and to support business continuity and knowledge transfer.Work with appropriate BPA manager / personnel to facilitate resolution of conflicting priorities and requirements, as well as conflicting team positions in order to build consensus among stakeholders and project team members.Develop reports, for BPA management, supporting organizational goals monitoring and metrics development and tracking.Provide technical writing, coordination, and interpretation, on documents supporting organizational goals and mission.Information Quality Control and StewardshipInventory and evaluate the information needs of JD's business programs and functions. Evaluate business processes for gaps in maintaining information quality control and quality assurance. Recommend cost effective changes in processes and procedures to address such gaps.Design and maintain performance metrics on the quality of key business information. Create, maintain and periodically present executive dashboards of those performance metrics to management.Provide briefings, as requested, to staff and managers on information quality to raise awareness, transfer knowledge on information quality fundamentals and/or best practices.Data Call and Survey CoordinationProvide support to JD's organizations and personnel dealing with data calls and industry surveys. This entails review and analysis of existing documentation, evaluation of any new/changing requirements, enlistment of appropriate subject matter expert input, and drafting the Control Center responses.Organize, monitor, analyze, evaluate and report on performance towards data call artifacts collection and processes.Keep process artifacts up-to-date and of adequate quality (reliable, consistent, and useful); provides secondary back-up to program roles when primary and back-up staff is unavailable.Asset Strategy SupportProvide support for the Transmission Technology Asset Strategy program for JD's organizations as needed. This requires familiarity with Transmission's Asset Strategy program goals, objectives, and measures. Verifies information used is reliable, consistent and useful. May be required to review, analyze, evaluate, and organize program information.QualificationsAssociate's or Bachelor's degree in Business Administration, Management, Accounting, Computer Science, Engineering or a directly-related technical field is preferred.With an applicable Associate's Degree, 10 years directly related experience is required.With an applicable Bachelor's Degree, 8 years directly related experience is required.Without a degree, 12+ years of directly related experience is required.Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature.Intermediate proficiency in Visio (flowcharts), MS Project, Access, and SharePointPreferred Skills & ExperienceDemonstrated experience with project and change management approaches, tools and phases of the project lifecycleExperience in the software development or electric utility industryTechnical interviewing skills:Possess functional/process interviewing skills in the business environmentPossess ability to facilitate groups through process design and requirements gathering sessionsPossess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance trends.Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statisticalSelf-directed and assertive in pursuit of root cause analysis, missing information and data requirementsDemonstrated expertise with logical process modeling concepts sufficient to aid in the documentation and development of business and system requirementsAbility to distinguish key interactions and connectives among technical solutions involving hardware, networks, telecommunications, controls, security and applicationsExperience with large-scale organizational change effortsExperience with the Prosci methodology for Change Management is a plusJob Type & LocationThis is a Contract position based out of Vancouver, WA.Pay and BenefitsThe pay range for this position is $60

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