Job Description

Job DescriptionDirector, Field AI CapabilitiesReports to: Executive Director, Intelligent Personal Engagement, US and International MarketsPosition Overview:As a leader in the healthcare industry, our company is committed to advancing premier digital, data, analytics, and artificial intelligence capabilities that improve customer engagement and business outcomes. We are seeking a strategic and experienced Director, Field AI Capabilities to define and deliver an integrated portfolio of AI-enabled capabilities for field-based employees across US and International Markets. Reporting to the Executive Director, Intelligent Personal Engagement, US and International Markets, this leader will translate field and business needs into scalable, reusable, compliant, and measurable AI products that enhance planning, insight generation, learning, and personalized customer engagement. The role will partner across business, technology, data, analytics, commercial operations, market teams, and enabling functions to establish a clear roadmap, accelerate adoption, and build sustainable internal capability and intellectual property—helping to propel our mission of saving and improving lives.Responsibilities:Own the Field AI Capabilities vision, strategy, and multi-year roadmap for US and International Markets, aligning investments and priorities to enterprise commercial objectives and market needs.Serve as a strategic partner to field, commercial, and market leadership, translating business challenges and user needs into a prioritized portfolio of high-value AI use cases and measurable outcomes.Lead end-to-end product management for field AI capabilities, from discovery and experience design through development, launch, lifecycle management, and value realization.Build a scalable global capability model that balances common platforms, reusable components, and standards with the regulatory, operational, language, and customer-engagement needs of individual markets.Partner with Technology, Data & Analytics, Commercial Operations, Sales, Marketing, Market Access, Medical, Privacy, Legal, and Compliance to deliver secure, reliable, and compliant AI solutions.Establish product, data, and responsible AI governance, including decision rights, human oversight, model and content quality, risk controls, monitoring, issue management, and lifecycle standards.Drive adoption and sustained behavior change through user-centered design, field co-creation, communications, training, support, and continuous feedback across markets.Define and track portfolio KPIs, including adoption, user satisfaction, productivity, quality, cycle time, customer-engagement impact, business value, cost, and risk; communicate progress and decisions to senior stakeholders.Lead and develop a high-performing, multidisciplinary team of employees, contractors, and strategic partners, fostering accountability, innovation, inclusion, and strong product-management practices.Monitor emerging AI, field enablement, and customer-engagement trends; evaluate and scale differentiated capabilities while maintaining disciplined investment, architecture, governance, and vendor management.Skills and Qualifications:Bachelor's or master's degree in a relevant field such as computer science, data science, engineering, business, product management, or a related discipline.10+ years of experience in digital, data, analytics, AI, product management, commercial technology, or commercial operations, with demonstrated leadership supporting field-based organizations.Proven ability to set strategy and lead end-to-end delivery of an AI or digital product portfolio, balancing user value, speed, quality, scalability, cost, compliance, and risk.Demonstrated experience designing, developing, launching, or scaling AI-enabled products, including generative AI, copilots, intelligent recommendations, automation, or decision-support capabilities.Strong understanding of responsible AI, data governance, privacy, security, model and content quality, human oversight, and monitoring in a regulated environment.Experience operating across US and International Markets and scaling global capabilities while accommodating local business, regulatory, language, and customer-engagement requirements.Excellent executive communication, influence, and stakeholder-management skills, with the ability to align senior leaders and multidisciplinary teams around clear priorities and decisions.Demonstrated people leadership and talent-development capability, including effective management of employees, contractors, vendors, budgets, and strategic partnerships.Strong customer orientation and experience leading change management, training, field enablement, and adoption measurement for enterprise capabilities.Knowledge of Agile and product operating models, with the ability to convert complex business and technical concepts into clear roadmaps, narratives, recommendations, and action.Required Skills: Business Decisions, Business Decisions, Business Models, Competency Development, Customer Centricity, Customer Engagement, Customer Management, Enterprise Leadership, Executive Leadership, Executive Presence, Field Services, Machine Learning (ML), Measurement Analysis, Operating Models, Portfolio, Programme, and Project Support, Product Delivery, Product Management, Program Management, Risk Management, Stakeholder Management, Stakeholder Relationship Management, Strategic Alignment, Strategic Alliances, Strategic Leadership, Use Cases {+ 1 more}Preferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$173,200.00 - $272,600.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:No relocationVISA Sponsorship:YesTravel Requirements:10%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:10/22/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. SummaryLocation: USA - Pennsylvania - North Wales (Upper Gwynedd); USA - New Jersey - RahwayType: Full time

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