Assistant Store ManagerThe UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions.The Assistant Store Manager helps the Store Manager run the day-to-day operations of the retail location. He or she may be required to open and close the store, help manage productivity and ensures the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Store Manager and provided to the franchise owner.The Assistant Sales Manager is involved with profit / loss, continuous improvement, service delivery levels, personnel management, and business development.The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), two to three years of customer facing supervisory experience in a retail setting, retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Store Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.Compensation $40,000 - $45,000, depends on skills and experience with room for growth.ResponsibilitiesHelps with personnel management, which includes recruiting, training, scheduling, and coaching associatesSchedules work assignments and helps facilitate weekly or monthly staff meetingsMonitors, evaluates, and helps maximize customer service delivery and customer satisfactionAvailable to work weekends as requiredHelps develop and implement the store marketing programHelps manage store financials and prepare/provide reportingManages inventoryReviews daily employee timesheets and submits for payroll processingHelps oversee store maintenance, including cleanliness, safety, and organizationPerforms other duties as assignedShiftsMorningsAfternoonsWeekendsQualifications2 to 3 years of customer facing supervisory experience in a retail settingHigh school diploma or GED requiredAdvanced education degree, coursework, or tech school desiredP&L experience preferredStrong computer skills, including Microsoft Office and Adobe SuitesOutstanding phone skillsStrong customer service skills and abilitiesBenefitsFlexible ScheduleSick PayInsurance; medical, dental and visionHolidays401K Retirement Savings Plan with matchPaid TrainingEmployee DiscountsUniforms ProvidedWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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